• The return or exchange can be done within 7 days after your order is delivered.
• In case the customer receives defective/wrong product(s) then only eligible for return, Things to Consider.
  • If you receive a damaged/defective/used/tags missing/wrong product(s), please contact our support team within 48 hours with photos or open/unpacking video. We will arrange for a new product to be sent to you at no additional charge.
  • If you receive a torn/damaged/empty parcel, please do not accept it. If you receive any unrelated product(s) or an empty parcel, you are requested to raise a query within 48 hours of delivery. We strongly recommend recording a video while you open/unpack your order, keeping all stickers/labels intact.
• Note: It is mandatory to capture a video/photo before shipping the package or handling it to our courier partner.
• If the customer’s pin code is non-serviceable by our courier partners, then the customer is liable to self-ship the product(s) and the shipping charges upto ₹100 are 100% refundable if customer receives defective/wrong product(s).
• Please courier the product(s) to the following address:
  FirstChoiceCollection.com
• C1/17 sector 15 rohini delhi 110089
• Kindly pack the product(s) properly to prevent damage during transit. Please ensure the product(s) must be in unused condition with all tags and packaging.
• Due to hygiene concerns of our customers, we do not accept return/refund or perform an exchange for the Boxer Shorts.
• Note: We suggest you to select ‘Speed Post’ as your courier service rather than using other courier companies. Speed Post is a government-owned entity that operates India’s largest postal network and it is totally reliable

Refund Policy

• Prepaid Orders: The refund for the prepaid order will be processed within 7 working days after receiving your order at the warehouse and Quality Check of the product(s). The Refund Amount will be reflected in the respective payment mode. Note: If you’ve placed a prepaid order using a Refund Coupon, the Value of the Coupon Code will be refunded through a Coupon and the remaining amount will be paid through your original payment mode.
• For COD Orders: For Cash on Delivery orders: We’ll refund the order amount to your bank account, but please note you’ll need to provide your bank or UPI details for us to process the refund. Unfortunately, the COD charge itself is non-refundable.

Cancellation Policy

• The cancellation request for your order can be done within 24 hours of placing the order through the www. firstchoicecollection.com
• If the order is shipped from the warehouse, it cannot be cancelled. However, if the product(s) is found to be wrong/damaged, you can raise a return request within 7 days of order delivery.

Things To Consider 

• The customers are requested to check the size guide before placing the order.
• If a product (apparel) has any size issue once the shipment is delivered, then there will be no replacement or refund in any circumstances. So ensure your size with respect to given Size Chart before placing order.
• The color of the product(s) may vary as per the customer’s screen resolution.
• Please provide your WhatsApp registered number for timely updates and a better shopping experience.
• Due to hygiene concerns of our customers, we do not accept return/refund or perform an exchange for the Boxer Shorts.
• If the customer receives a torn parcel/unrelated product(s)/empty parcel, they are requested to raise a query within 48 hours of delivery. For a safer side, we suggest our customers to create an unboxing video of the parcel too.

•  We charge  Rs.150 when processing exchange to ship it again to customer. This is something that is charged again to us by the logistic partners.

  FOR EXCHANGE/ RETURN, CUSTOMER HAS TO BEAR COURIER CHARGES.